Return Policy

New and unopened items can be returned within 30 days of delivery for a full refund of the cost of the item.

Items must be in new or unused condition for a full refund.

Include all original materials in the return. 

If the return is a defective product or the result of a shipping error, Fromm will correct the order at no additional cost.


How to Return an Item

Complete the Return Request Form and the UPS Return Form enclosed in your original order and place it inside the return package. Be sure to retain a copy for your records.

A return label is included with your original order.

Affix the return label to the package and drop at the nearest UPS location. If a return label is not available, please address all returns to:

Fromm International
Returns Department
603 Dempster Street
Mt. Prospect, IL 60056-4585

Most returns will be processed within four weeks.